Uassist.ME
1688 Meridian Avenue Miami Beach, FL 33139
305.702.6314
Suppliers
Member Since: 2025
Original Join Date: 2025
Organization Overview
Uassist.ME is a nearshore Business Process Outsourcing (BPO) provider with over 15 years of experience helping real estate and property management companies reduce operational complexity, scale support, and enhance the resident experience. Based in El Salvador and fully aligned with U.S. time zones and business culture, we offer bilingual support through configurable solutions tailored to each client’s workflows and tech stack.
Our teams are trained in leading industry platforms such as Yardi, Funnel, and RealPage, and we operate with a strong focus on security, efficiency, and seamless integration. We currently support clients across multifamily, SFR, and mixed-use portfolios, delivering both front and back-office services—from lead management to lease renewals and resident support. Our clients include national real estate groups and property managers seeking flexible, cost-effective teams that serve as true extensions of their operations.
Areas of Expertise
• Leasing & Lead Management: Virtual leasing agents and pre-qualification teams trained in Funnel and RealPage, increasing lead-to-tour and lead-to-lease conversion rates.
• Resident Communications: Bilingual agents handling inbound/outbound calls, emails, and chats—fully integrated with Yardi and other CRMs.
• Compliance & Vendor Management: Back-office support for audits, vendor coordination, and reporting to improve response time and accuracy.
• Performance Optimization: Custom scripts, QA audits, and incentive programs to drive consistent service and conversion results.
• Integration Expertise: Enhancing CRM and IVR systems through a data-driven, insight-led approach.
• Retention & Renewals: Support with delinquency follow-up, renewal outreach, and vacancy tracking to maintain occupancy.
We’ve helped clients like RMR Residential boost lead-to-lease conversions by over 25% and cut labor costs by up to 50%—delivering trusted support and proven strength.
Our teams are trained in leading industry platforms such as Yardi, Funnel, and RealPage, and we operate with a strong focus on security, efficiency, and seamless integration. We currently support clients across multifamily, SFR, and mixed-use portfolios, delivering both front and back-office services—from lead management to lease renewals and resident support. Our clients include national real estate groups and property managers seeking flexible, cost-effective teams that serve as true extensions of their operations.
Areas of Expertise
• Leasing & Lead Management: Virtual leasing agents and pre-qualification teams trained in Funnel and RealPage, increasing lead-to-tour and lead-to-lease conversion rates.
• Resident Communications: Bilingual agents handling inbound/outbound calls, emails, and chats—fully integrated with Yardi and other CRMs.
• Compliance & Vendor Management: Back-office support for audits, vendor coordination, and reporting to improve response time and accuracy.
• Performance Optimization: Custom scripts, QA audits, and incentive programs to drive consistent service and conversion results.
• Integration Expertise: Enhancing CRM and IVR systems through a data-driven, insight-led approach.
• Retention & Renewals: Support with delinquency follow-up, renewal outreach, and vacancy tracking to maintain occupancy.
We’ve helped clients like RMR Residential boost lead-to-lease conversions by over 25% and cut labor costs by up to 50%—delivering trusted support and proven strength.